Resume
Michael Taylor
michael96taylor@gmail.com
(919)302-8860
Articulate and curious, with a love for both arts and sciences. Held multiple leadership positions in the scholastic environment while developing personal creative projects. Has two years of experience establishing effective communication skills in customer service. Hard working, level headed, with a love of learning and a strong ambition.
Skills
HTML & CSS
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Communication
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Critical Thinking
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Education
The Catholic University of America
BA in English
2012 - 2017
Work History
Support Representative : Ubisoft
Sep.18 - Feb.19
Morrisville, NC
Provided troubleshooting support with all Ubisoft products and services, covering both software and hardware configuration issues. Ensures positive and memorable customer experiences.
Sales Associate : Ace Hardware
May.18 - Sep.18
Raleigh, NC
Helped customers find exactly what they need with a warm, conversational tone while providing hardware maintenance services and organizing display items
Bookseller : B&N College
May.17 - May.18
Washington, DC
Upheld high customer service standards while processing order and returns, managing inventory and data spreadsheets, and maintaining product display
